Privacy Policy

1.Information We Collect

Information you provide directly

• Contact details: full name, email address, phone number, and company name.
• Quote and shipment details: information about your freight, cargo type, origin/destination, customs documentation, and related trade data submitted through our quote request or contact forms.
• Account information: if you register for or log in to a client account, we collect your login credentials and information needed to manage and track your shipments.
• Job applications: if you apply through our Careers page, we collect your resume, cover letter, and any other information you submit as part of your application.
• Communications: messages you send us through our website or the social media and messaging channels we use to communicate with customers.

Information collected automatically

• Lead form data: when you submit a lead form through a social media platform (such as Facebook or Instagram), the platform shares the information you entered (name, email, phone number, and any answers to qualifying questions) directly with us.
• Ad and campaign identifiers: information about which advertisement led to your inquiry, so we can understand which marketing efforts are effective.
• Website usage data: pages visited, browser type, device information, and cookies (see Section 5), including use of tools such as our Tax Calculator, Tariff Search, and shipment tracking features.

2.How We Use Your Information

We use the information we collect to:

• Prepare freight, customs brokerage, and logistics quotes, and respond to your inquiries.
• Provide, maintain, and support your client account and shipment tracking.
• Process customs clearance, certificates of origin, and related trade documentation on your behalf.
• Contact you by phone, email, or WhatsApp about your request or shipment status.
• Route your inquiry to the right member of our team and manage our customer relationships.
• Evaluate job applications submitted through our Careers page.
• Improve our advertising by sharing performance signals with our advertising platforms (for example, confirming when a lead becomes a qualified prospect or customer).
• Comply with legal, customs, and regulatory obligations, and enforce our terms.

3.How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

• Customs and regulatory authorities: As a licensed customs broker and freight forwarder, we are required to disclose shipment, cargo, and importer/exporter information to relevant government agencies, including U.S. Customs and Border Protection, Canada Border Services Agency, Pakistan Customs, and other trade or maritime authorities as required to clear and process your shipments.
• Social media and advertising platforms: If you submit a lead form or message us through a social media platform, that platform collects your responses and shares them with us, and we may share limited follow-up signals back to it (for example, confirming that a lead was qualified) so our advertising can be optimized. Each platform’s own use of your data is governed by its respective privacy policy.
• Customer relationship management and business systems: Your contact details and inquiry are stored in our internal systems, which we use to manage follow-up, assign your inquiry to a team member, and track your status through our service process.
• Messaging platforms: If you choose to message us or agree to be contacted through a third-party messaging service (such as WhatsApp), your conversation and shared contact details are handled subject to that platform’s own privacy terms.
• Carriers and trade partners: We may share shipment-related information with carriers, warehouses, and trade partners as necessary to fulfill freight forwarding, drayage, fulfillment, or delivery services.
• Service providers: We may share information with vendors who help us operate our business (for example, hosting or communication tools), under obligations to protect your data.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4.International Operations and Data Transfers

Utrade Logistics operates offices in the United States, Canada, and Pakistan. As a result, your information may be accessed, stored, or processed in any of these countries in connection with the services described in this policy. By using our services, you acknowledge that your information may be transferred across borders, subject to applicable data protection laws.

5.Cookies and Tracking

Our website may use cookies and similar technologies — including for our Tax Calculator, Tariff Search, and shipment tracking tools — to understand how visitors use our site and to measure the effectiveness of our advertising. You can control cookies through your browser settings; disabling them may affect some site functionality.

6.Data Retention

We retain your personal information for as long as necessary to respond to your inquiry, provide our services, maintain required customs and trade compliance records, and comply with legal, accounting, or regulatory obligations. When no longer needed, we take reasonable steps to delete or anonymize it.

7.Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to our regulatory recordkeeping obligations as a customs broker).
• Opt out of marketing communications at any time.
• Withdraw consent to be contacted via Messenger or WhatsApp.

To exercise any of these rights, contact us using the details in Section 10. If you are located in the European Economic Area, United Kingdom, California, or Canada, you may have additional rights under applicable law (such as the GDPR, CCPA, or PIPEDA); we will honor requests to the extent required.

8.Children’s Privacy

Our services are directed at businesses and individuals seeking freight, customs, and logistics services, and are not directed at children. We do not knowingly collect personal information from anyone under 16.

9.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a revised “Last updated” date.

10.Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: